Terms & Conditions

These Terms of Service apply to your use of the PawExpress website and any purchase made through our online store. By using this website or placing an order, you agree to these terms. If you do not agree, please do not use the site or place an order.

About us

PawExpress is an online retailer of selected pet health products, including flea, tick, worming, and heartworm-related products for dogs and cats. Products are shipped from Australia and sourced through Australian wholesale and distributor channels.

Not veterinary advice

Information on this website is provided for general product information only and is not veterinary advice, diagnosis, or treatment. Always read the product label and consult a qualified veterinarian to confirm a product is suitable for your pet before use. You are responsible for ensuring any product you buy is appropriate for your pet's species, weight, age, and health.

Product information and packaging

We take care to describe products accurately, but packaging, wording, and presentation may differ from local-market versions. Product images are for illustration only. Always check the actual product label before use.

Pricing and payment

All prices are shown in the currency displayed at checkout and may change without notice. We make every effort to ensure pricing is accurate; in the event of an obvious pricing error we reserve the right to cancel the affected order and refund any payment made.

Orders

We reserve the right to refuse or cancel any order, including where stock is unavailable, where a pricing or product error is identified, or where we are unable to ship to your destination. If we cancel an order you have paid for, we will refund you in full.

Shipping, returns and refunds

Shipping timeframes and our cancellation, refund, and replacement process are described in our Shipping Policy and Refund Policy, which form part of these terms.

Customer responsibilities

You are responsible for providing accurate order and delivery details, for checking that products are suitable for your pet, and for ensuring that the products you order can be lawfully imported and used in your country.

Limitation of liability

To the maximum extent permitted by law, PawExpress is not liable for any indirect or consequential loss arising from the use of this website or our products. Nothing in these terms excludes any rights you may have under applicable consumer law.

Governing law

These terms are governed by the laws of Australia, without affecting any mandatory consumer protections that may apply in your country of residence.

Changes to these terms

We may update these Terms of Service from time to time. The version published on this website at the time of your order applies to that order.