Contact
Questions about shipping, product suitability or your order? Send us a message. For medical advice, please consult your veterinarian.
Email:
support@pawexpress.com
We normally respond within 1 business day.
Clear answers before checkout.
Short answers help customers understand delivery, packaging and product suitability before placing an order.
How do I check delivery timing?
Delivery estimates and tracking information are shown before checkout. Delivery timing can vary due to customs, carrier routing and local postal handling.
Why may packaging look different?
Some products may have packaging that differs by market. Please review product photos, active ingredients, species and weight range before ordering.
Do I need veterinary advice?
Customers should ensure the product is suitable for their pet before ordering. For medical advice, customers should consult their veterinarian.
Who checks local import requirements?
Customers are responsible for checking local import requirements before placing an order.