Privacy Policy

This Privacy Policy explains how PawExpress collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us. By using our website or providing your information, you agree to this Privacy Policy.

Information we collect

We collect information you provide when you place an order or contact us, such as your name, shipping address, email address, phone number, and order details. We also automatically collect limited technical information, such as your device type, browser, and pages viewed, to operate and improve our website.

Payment information

Payments are processed securely by our payment providers. We do not store your full card details on our servers.

How we use your information

We use your information to process and ship your orders, communicate with you about your order, provide customer support, prevent fraud, comply with legal obligations, and, where you have opted in, send you updates and offers.

Sharing your information

We share information only as needed to run our business, for example with shipping carriers, payment processors, and service providers who help operate our website, and where required by law. We do not sell your personal information.

International transfers

As we ship internationally from Australia, your information may be processed in Australia and other countries. We take reasonable steps to protect it wherever it is handled.

Data retention

We keep your information only as long as necessary to fulfil orders, provide support, and meet legal and accounting requirements.

Your choices

You can ask us to access, correct, or delete your personal information, or unsubscribe from marketing emails at any time. To make a request, please contact us through the contact form on our website.

Cookies

Our website uses cookies and similar technologies to enable core functions, remember your preferences, and understand how the site is used. You can control cookies through your browser settings.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe.

Changes to this policy

We may update this Privacy Policy from time to time. The version published on this website applies to your current use of the site.