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Privacy Policy

Last updated: September 10, 2026

This policy explains how PawExpress collects, uses and shares personal information when you browse our store, place an order, manage an account or subscription, post a review, or contact us.

Information we collect

  • Contact and delivery information: your name, email address, shipping and billing addresses, and telephone number. A shipping phone number is required for delivery coordination and order support. Providing it does not sign you up for SMS marketing.
  • Orders and subscriptions: products viewed or added to your cart, purchases, payment status, delivery details, order-support requests and, where applicable, subscription choices, renewal schedules and changes.
  • Account information: your contact details, saved addresses, order history and account preferences. Customer sign-in is handled by Shopify using email verification or the Shop sign-in option shown on the login page. We do not ask you to create a separate PawExpress account password or answer security questions.
  • Communications and reviews: information you send to support, submit through our contact form or provide in a product review. Reviews you choose to submit may be displayed publicly with the name and content provided for publication.
  • Device and usage information: IP address, browser and device details, identifiers, cookie preferences and interactions with our store. Shopify and other service providers may collect this information automatically through cookies and similar technologies.

Payments

Shopify and the payment provider you choose process payment details to complete transactions, check for fraud and support refunds. PawExpress receives payment confirmations and transaction information needed to manage your order; we do not store full payment-card numbers on our own servers. If you choose Shop Pay, a saved payment method or a subscription, the relevant provider handles the payment information needed for those features under its own privacy terms.

How we use information

We use information to operate the store, process payments, prepare and deliver orders, provide tracking and customer support, manage accounts and subscriptions, respond to order concerns, prevent fraud, maintain security, improve the shopping experience, and meet legal, tax and accounting obligations.

Order, account, delivery and subscription service messages may be sent by email. Marketing emails are separate: we send offers and updates where you have opted in or where otherwise permitted by applicable law. You can unsubscribe using the link in a marketing email. Unsubscribing from marketing does not stop essential order or subscription messages. Our checkout does not offer SMS or WhatsApp marketing sign-up.

Service providers and information sharing

We share information needed to provide services with Shopify, payment providers, our subscription service, review and website service providers, Australia Post and delivery partners, and parties involved in fulfillment and customs clearance. For example, carriers receive the recipient and delivery details needed to deliver your parcel. Providers may also supply us with payment, security, delivery or service information.

Information may also be disclosed when you request or authorize it, to comply with applicable law or valid legal process, to protect rights and prevent fraud, or in connection with a business transfer subject to applicable safeguards.

Shopify services and data choices

Our store is hosted by Shopify. Shopify processes personal information to run the store and, through Shopify Network Intelligence, to provide enhanced services such as personalization, performance improvements and advertising features. These services may use information about interactions with our store, other merchants and Shopify. Information is shared with Shopify and relevant service providers, which may be located in other countries.

Some uses of information for personalized advertising may be treated as a sale, sharing or targeted advertising under privacy laws in certain US states. Where applicable, you can request to opt out through Your privacy choices or by emailing support@pawexpress.com. Shopify's configured opt-out tools also recognize applicable Global Privacy Control signals for supported regions.

Read the Shopify Consumer Privacy Policy for Shopify's own processing practices. You can also use the Shopify Privacy Portal to exercise rights relating to information Shopify processes for its own services.

Cookies and preferences

Cookies and similar technologies support functions such as remembering your cart and preferences, secure checkout, analytics and personalization. Where a consent banner or privacy control is available, you can use it to manage your choices. You can also change browser cookie settings, although blocking essential cookies may affect sign-in or checkout. Data-sharing choices are available through the privacy link above where applicable.

International processing

We operate from Australia and serve customers in the United States. Information may be stored or processed in Australia, the United States and other countries where Shopify or our service providers operate. Where applicable law requires safeguards for international transfers, we rely on the relevant contractual or other recognized safeguards.

Retention and security

We retain information for as long as reasonably needed to fulfill the purposes described here, including completing orders, supporting accounts and subscriptions, resolving disputes and meeting legal or accounting requirements. We use reasonable technical and organizational measures to protect information. No transmission or storage system can be guaranteed completely secure; please do not email full card details or login verification codes.

Your rights and requests

Depending on where you live and the applicable law, you may have rights to access, correct or delete personal information, receive a portable copy, restrict or object to certain processing, withdraw consent, or opt out of sale, sharing or targeted advertising. These rights may be subject to exceptions, including information we must retain for legal obligations.

To make a request, contact support@pawexpress.com. We may need to verify your identity and, for an authorized agent, confirm their authority. We will respond within the time required by applicable law and will not discriminate against you for exercising your rights. If you disagree with our response, you can contact us to request a review or appeal where available. You may also complain to the relevant privacy regulator.

Children and third-party services

The store is intended for adults making purchases. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and address it. We do not have actual knowledge of selling or sharing personal information of children under 16.

Third-party websites, payment services and sign-in services have their own privacy terms. Review those terms when choosing to use a third-party service.

Updates and contact

We may update this policy as our practices or requirements change, update the date above and provide additional notice where required. The Privacy Policy linked from our storefront, checkout and customer account pages is maintained as one current policy.

For privacy questions or requests, email support@pawexpress.com.