Shipping

PawExpress ships genuine, sealed pet health products from Australia to customers in the United States.

Where we ship from

All orders are packed and dispatched from Australia and sent via Australia Post. Products are sourced through Australian wholesale and distributor channels and supplied in genuine sealed packaging. Packaging, wording or leaflets may differ from US-market versions.

Processing time

Orders are usually processed within 1–3 business days after payment is received. Orders placed on weekends, Australian public holidays or during busy periods may take a little longer.

Estimated delivery time

Most US orders arrive approximately 14–18 calendar days after dispatch. Delivery times are estimates only and are not guaranteed. Actual timing can vary due to customs clearance, carrier routing, weather, public holidays and local postal handling.

Tracking

Tracking is provided where available. Tracking details will be emailed after dispatch. International tracking updates may take several business days to appear.

Delayed parcels

Please allow up to 25–30 business days after dispatch before a parcel is considered delayed. Contact us with your order number and tracking details if your parcel is outside this timeframe.

Customs, duties and import requirements

Orders may be subject to customs inspection and, in some cases, import duties or taxes. Any such charges are the customer’s responsibility. Customers are responsible for checking applicable import requirements before ordering.

Incorrect address

Please make sure your shipping address is correct at checkout. Parcels generally cannot be rerouted after dispatch. Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.