Shipping

Last updated: September 6, 2026

PawExpress ships sealed Australian-market pet health products from Australia to the 48 contiguous US states and Washington, DC.

Delivery area

We do not currently deliver to Alaska, Hawaii, US territories, military APO/FPO/DPO addresses or destinations outside the United States. Available delivery options are confirmed for your address at checkout.

Shipping cost

Tracked shipping is a flat US$6.95 per order, regardless of the number of items, with no minimum spend or separate handling fee. Subscription shipments also incur shipping: the first shipment and future recurring shipping charges are shown before you confirm the subscription at checkout.

Dispatch and delivery timing

Orders are normally processed within 1–3 business days after payment. Weekends, Australian public holidays and busy periods can extend processing time.

After dispatch, delivery normally takes approximately 14–18 calendar days. This estimate starts when the order leaves us, not when it is placed. Customs checks, carrier routing, weather, public holidays and local delivery conditions can cause delays; delivery dates are not guaranteed.

Tracked delivery from Australia

Orders are dispatched through Australia Post and its delivery partners. Tracking is included with every shipment. We email the tracking details after dispatch. The first scan and updates between countries can take several business days to appear.

US duties and customs charges

Orders are sent on a Delivered Duty Paid (DDP) basis. PawExpress prepays applicable US import duties and customs charges. No customs payment is normally due on delivery. If a carrier or customs broker unexpectedly asks you to pay, contact support@pawexpress.com before paying and include the payment request and your order number so we can investigate.

Routine customs checks may affect delivery timing. Please check product suitability and any requirements that apply to purchasing and using the product at your address.

Delayed or missing parcels

If your parcel has not arrived after the estimated delivery window, or tracking looks unusual, contact us with your order number and tracking details. We will review the tracking and, where needed, request a carrier investigation.

A delay alone does not establish that a parcel is lost. If it is confirmed lost in transit, we will arrange a replacement or refund in line with our Refund Policy.

Address changes and returned parcels

Check your delivery address before paying. Contact us immediately if it needs correcting; we will confirm whether a change is still possible before dispatch. We generally cannot reroute parcels once dispatched. If a parcel is returned because an address was incorrect or incomplete, we will contact you about the available options and any additional shipping cost before resending it.